PRIVACY POLICY
Last updated: October 21, 2025
At Redwood Cycle House, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online through our Squarespace-powered store.
1. Information We Collect
We collect personal and non-personal information in the following ways:
Personal Information: Your name, email address, phone number, billing/shipping addresses, and payment information when you make a purchase or contact us.
Automatically Collected Data: Your IP address, browser type, device information, and browsing behavior collected through Squarespace’s analytics tools and cookies.
Cookies and Tracking: Small data files stored on your device to help our website function properly and enhance your shopping experience.
2. How We Use Your Information
Your information helps us:
Process and fulfill your orders securely.
Communicate about purchases, services, or inquiries.
Send updates, promotions, and special offers (if you’ve opted in).
Analyze website performance and improve customer experience.
Comply with legal and security obligations.
3. How Squarespace Handles Your Data
Our website is hosted and managed through Squarespace, Inc., which provides the platform for our online store.
Squarespace may collect and process information on our behalf, including analytics, performance metrics, and payment details through its integrated systems.
For more information on how Squarespace collects and uses data, please review their Privacy Policy:
https://www.squarespace.com/privacy
4. Payments
When you make a purchase, your payment information is processed securely through Squarespace Payments, Stripe, PayPal, or other integrated providers.
We do not store or have direct access to your full credit card details.
5. How We Protect Your Information
We use SSL encryption and industry-standard safeguards to keep your personal data secure.
Only authorized individuals have access to customer data necessary to fulfill orders and provide support.
6. Sharing Your Information
We do not sell or rent your personal data.
We may share limited information with trusted service providers (like shipping companies and payment processors) solely to complete your transactions and improve service.
7. Your Rights
You have the right to:
Access, correct, or delete your personal data.
Opt out of marketing communications at any time.
Request details about how your data is processed or shared.
To make a request, please contact us at info@redwoodcyclehouse.com.
8. Cookies and Analytics
Our site uses Squarespace Analytics and other tools to understand visitor behavior.
You can manage or disable cookies in your browser settings, though this may impact certain features or functionality.
9. Third-Party Links
Our website may link to other sites (such as bike brands or social media platforms).
We are not responsible for their privacy practices or content.
10. Policy Updates
We may update this Privacy Policy periodically. Updates will be reflected on this page with a new “Last updated” date.
11. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at:
Redwood Cycle House
3052 Castro Valley Blvd, Castro Valley, CA 94546